Privacy and Security Policy

We are fully committed to protecting your privacy and data.  We will only use any data we have collected about you legally and in accordance with current data protection laws (GDPR)         

We will not sell any information about you to third parties for marketing or any other purposes. Some trusted external companies are contracted by us to achieve tasks such as supply and delivery and where we have to supply your information with them in order to complete your order. We will only supply the minimum details required to fulfil your order (delivery address, contact name and phone number) When you place an order with us, request quotes or further information we will require your name, email address, phone number and address however we will never collect sensitive information without your consent. We gather enough information to allow us to process your order, quote or request for information. The relevant information is then used by us to provide you with the products or service you have requested and to generally communicate with you on any matter relating to the provision of this service in general.

By submitting this information you consent to the use of the information in accordance with this privacy and security policy as amended from time to time.

We will not send unsolicited commercial, marketing or product information emails unless for legitimate interest reasons (which you can opt out of at any time) or you have given us consent.

To unsubscribe or be removed from our database please send an email to enquiries @flexiblefire.com asking to be removed from the database or to stop sending you emails and post. You can also advise us by post.

You have the right to know what personal information we hold and to make a subject access request free of charge verbally, by post or by email.

To make a complaint please email enquiries@flexiblefire.com

The information we hold will be kept accurate and up to date.